Frequently Asked Questions

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What does European Plan (EP) and All-Inclusive (AI) mean?

Many resorts in Mexico and Costa Rica offer a European Plan and/or an All-Inclusive plan. A European Plan hotel rate does not include any meals or beverages. An All-Inclusive hotel rate includes all meals and beverages. All-Inclusive plans do vary, so please check the specific hotels for details.

What are the luggage policies for Aeromexico Vacations?

Airlines have varying luggage fees and policies. View details on luggage fees by carrier . For other luggage policy information, contact the airline operating your flight.

Where can I get passport, visa and health requirement information?

Domestic Travel
All passengers 18 years of age or older are required to present 1 form of government-issued photo ID (such as a valid driver's license) or 2 forms of non-photo identification, 1 of which must be state or federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in denied boarding and no refunds will be granted.

International Travel
Government legislation requires all people traveling via air to and from the United States or Canada to have a passport. For complete details, see Entry Requirements .

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Are all taxes included in the price?

All hotel and flight taxes and fees required by the U.S. government as well as any applicable fuel surcharges ARE included in our advertised prices and the prices quoted via our website or Reservations agents. Additional baggage charges for checked luggage may apply, as well as any applicable hotel/resort fees collected in destination. Select destinations in Latin America may collect a departure tax at the airport before you fly home. Departure tax amounts vary, but the specific amount you need to pay will be noted in your travel documents.

What forms of payment do you accept?

We accept credit cards as form of online payment. You can use either American Express, Visa, MasterCard, Discover, or Diners Club including Carte Blanche and Montage. Other accepted forms of payment are Aeromexico Vacations gift cards or Aeromexico Vacations-issued travel certificates.

Why should I purchase the Travel Protection Plan or the Travel Protection Plan PLUS?

Our Travel Protection Plan protects you and your travel investment before and during your vacation. You can cancel your trip up to the moment of your scheduled departure for any reason and have your travel investment protected. Medical and emergency assistance, reimbursements for travel and baggage delay, and more are also included during travel.

The plan's hurricane policy refunds the cost of your vacation—including the cost of the Travel Protection Plan—and protects you from most cancellation penalties if your destination is under a hurricane, watch or warning, as declared by the National Hurricane Center (NHC).

Travel Protection Plan PLUS includes ALL the benefits of the Travel Protection Plan, PLUS a more convenient method of payment on your refund.

Do you offer gift cards?

Aeromexico Vacations gift cards are no longer available for purchase. Instead, you can purchase a Delta Vacations gift card here.

If you already have an Aeromexico Vacations gift card, it can be used toward new or existing Aeromexico Vacations bookings or new Delta Vacations bookings. Delta Vacations gift cards can be used on vacation packages with flights on Delta Air Lines as well as on partner airlines, including Aeromexico. To check the balance of an existing gift card, click here.

Reservation Changes and Travel Documents

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How do I modify a reservation?

Call Aeromexico Vacations at 1-800-934-4488 or contact your travel agent.

How do I cancel a reservation?

Call Aeromexico Vacations at 1-800-934-4488 or contact your travel agent.

Where and how do I get my confirmation and travel documents?

If you have made a reservation online, you will receive a confirmation e-mail. The confirmation will contain:

  • The itinerary and a listing of all items you have purchased.
  • The booking number.
  • A toll-free number to call if you have any questions regarding your reservation.

E-documents are available for all destinations. Certain options do require paper documents to be mailed or express mailed. If you have selected e-documents as a form of delivery method for a reservation and qualify for e-documents, your documents are e-mailed within 24 – 48 hours of making the reservation.

For options that do not qualify for e-documents and a reservation was made 11 days or more before departure, travel documents will be mailed the next business day via first-class mail for non-negotiable items or express mailed for negotiable items. If you made the reservation within 11 days, documents will be sent via an overnight express mail service and the amount for express delivery will be included in your booking.

What if there is a problem while on vacation?

In your travel documents, you will be provided a toll-free number that will connect you to our Destination Help Center. This call center is staffed 24 hours a day, 365 days a year, to assist you with any problem that may arise.

What happens if there is a hurricane?

Aeromexico Vacations covers you in the event that a hurricane threat affects your departure city or your vacation destination. See our hurricane travel policy for more information.

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How do I use miles to upgrade to first class?

As a Club Premier member, you can use your Premier Kilometers to upgrade to a first-class flight on your Aeromexico Vacations package. To do so, reserve your vacation with Aeromexico Vacations and then call Club Premier at 1-800-247-3737 to upgrade.


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I booked online through the Travel Agent Partner Program and have not received my documents. Who should I contact?

Please contact the travel agency that referred you to The contact information should be displayed on the confirmation e-mail you received when you made your reservation.

I booked online through the Travel Agent Partner Program; how do I change my itinerary?

Please contact the travel agency that referred you to The contact information should be displayed on the confirmation e-mail you received when you completed made your reservation.

Aeromexico Policies

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Does the airline, Aeromexico, have a policy regarding tarmac delays?

Yes. Access their policy information at Long Tarmac Delay Plan .

Can I get information on Aeromexico's Contract of Carriage?

Yes. Go to Contract of Carriage .

Have Questions?